Privacy Policy

Welcome to Tanupri ("we", "our", "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, share, and protect your information when you use the Tanupri mobile application, website, and related services (collectively, the "Services").

By using Tanupri, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services, similar to how online marketplace and social commerce platforms operate.

1.1 Information You Provide to Us

1. Account Information: Name, phone number, email address, password, profile details.
2. Seller/Reseller Information: Business name, pickup address, bank account or payment details, GST or tax information (if applicable).
3. Customer Support: Information you share when you contact us (messages, call recordings, emails).
4. Content: Product listings, images, descriptions, reviews, ratings, and communications.

1.2 Information Collected Automatically

1. Device Information: Device model, operating system, app version, IP address.
2. Usage Data: Pages viewed, features used, clicks, session duration, referral URLs.
3. Log Data: Crash reports, diagnostics, performance logs.

1.3 Information from Third Parties

1. Payment Partners: Transaction status and payment confirmations.
2. Logistics Partners: Delivery status, shipping confirmations.
3. Marketing & Analytics Partners: Aggregated insights about app usage and campaigns.

2. How We Use Your Information

We use the collected information to:

1. Create and manage user accounts
2. Enable buying, selling, and reselling of products
3. Process payments and refunds
4. Arrange shipping and deliveries
5. Communicate updates, offers, and service messages
6. Provide customer support
7. Improve app functionality, security, and user experience
8. Detect, prevent, and investigate fraud or abuse
9. Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell your personal data. We may share information only as necessary:

3.1 With Service Providers

1. Payment gateways
2. Logistics and delivery partners
3. Cloud hosting and IT service providers
4. Analytics and marketing service providers

3.2 With Other Users

1. Limited profile or business information may be visible to buyers/sellers to complete transactions (e.g., store name, product details).

3.3 For Legal Reasons

We may disclose information if required by law, court order, or government authority, or to protect the rights, safety, and security of Tanupri, our users, or the public.

4. Cookies and Tracking Technologies

We use cookies, SDKs, and similar technologies to:

1. Remember user preferences
2. Analyze traffic and usage trends
3. Improve performance and security

You can control cookies through your device or browser settings.

5. Data Retention

We retain your information for as long as:

1. Your account is active, or
2. Required to provide Services, or
3. Necessary to comply with legal obligations

When no longer needed, data is securely deleted or anonymized.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

1. Access and update your personal information
2. Delete your account
3. Withdraw consent where applicable
4. Opt out of marketing communications

You can manage most information directly in the app or by contacting us.

8. Children’s Privacy

Tanupri is not intended for children under the age of 18. We do not knowingly collect personal data from children.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app with an updated "Last updated" date. Continued use of Tanupri after changes means you accept the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

Tanupri Support

Email: tanupribusiness@gmail.com

This Privacy Policy is designed to align with common practices of Indian e-commerce and reseller platforms, while being specific to Tanupri.